Helpline Support

Different ways of contacting your company

Every company should have a generic phone number, an e-mail and a contact form available in their website so that users can contact them through their website. Social sites, such as Facebook, Twitter, Instagram, Youtube etc… have become very common ways of contacting a company. You will be able to find out the social sites, directly in the companies website.

You can always choose the option of going physically to the company office, and this information should be available in the company website as well. For some enquiries, this can be a good option as well.

When calling HMRC you should take detailed notes so that these can be referred to in the event of a dispute. This is absolutely critical for further telephone contacts

The notes must include the date and the time of the given call, the number that has been phoned, the name of the HMRC officer/agent and what was said during the call. VAT staff can provide a reference number as well

Additionally, you can send letters via post office as well, in case you want to choose this option. Information regarding fax and post office are also available in the companies website

Important things to consider when calling your company

We would recommend to always have a pen and paper, or desktop or tablet to take notes in case it is necessary. You might want to capture the conversation in case this is needed for future claims with that company, for example.

In some cases, this can be absolutely critical, so that you can use the information provided by the company for future contacts. Claims, Helpline support, enquiries, refunds etc… are some of the cases where you definitely want to make notes from the initial contact you have with the company

Best ways of sorting out a problem with your company

As we have mentioned before, there are many different ways of contacting your company. Depending on the specific case, claims, enquiries, customer support, refunds etc… you might want to choose different options.

For urgent topics, we definitely suggest to call directly as this would be the quickest way of reaching out to a company.

For non urgent topics, where you might also want to take time to gather information and take notes, while recording the matter of the enquiry, you might want to reach out directly by e-mail so that you can save that as a proof of contact. You might want to proof the company that you did reach out to them and that you are still waiting for them to come back with an answer.

This can be definitely an advantage for sensitive topics, where you want to save and be able to show to the company that you have tried to contact them several times, by e-mail for example

Social sites are a very good option as well, as companies do not want to have bad feedback in their profile, as all their customers will be able to read that feedback. This is the reason why companies tend to answer quickly and effectively through their social sites, such as Facebook, Twitter, Instagram etc...